Privacy Policy

Churchtown Media Ltd. (trading as StreamKit) ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We sell to individuals and businesses through our website. We collect the personal and business data needed to take orders, deliver products, support you, and run the site lawfully. We comply with UK GDPR, the Data Protection Act 2018, and applicable regulations.

Account, order, and contact information

When you place an order, contact us, or use our website, we may collect:

• Name, email address, and phone number
• Billing and delivery addresses
• Company name, VAT number, or other business details you choose to provide
• Order history, basket activity, and purchase preferences
• Payment transaction references from our payment provider (we do not store full card numbers on our servers)
• Communications with our support team

Technical Data

Our website automatically collects certain technical information:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on our site
• Referring website and search terms
• Cookies and similar tracking technologies

We use the information we collect to:

• Process orders, payments, and deliveries
• Provide customer support and technical assistance
• Send product updates, stock alerts, and promotional materials (with consent)
• Improve our website and services
• Comply with legal obligations and enforce our terms
• Prevent fraud and ensure security
• Conduct business analytics and market research

We do not sell your personal information. We may share information with:

• Magewell: Product warranty, RMA processing, and technical support
• Service Providers: Payment processors, shipping companies, and IT services
• Legal Authorities: When required by law or to protect our rights
• Business Transfers: In the event of a merger, acquisition, or sale

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. This includes:

• Encrypted data transmission (SSL/TLS)
• Secure server infrastructure
• Access controls and authentication
• Regular security assessments
• Employee training on data protection

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Under UK GDPR, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data (subject to legal obligations)
• Restriction: Limit how we use your data
• Portability: Receive your data in a structured format
• Object: Opt out of marketing communications
• Withdraw Consent: For processing based on consent

To exercise these rights, contact us at the details below.

Our website uses cookies to improve functionality and user experience. You can control cookie settings through your browser preferences. Note that disabling cookies may affect website functionality.

We retain your information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Business records are typically retained for 7 years.

Our website and shop are aimed at adults buying professional AV and capture equipment. We do not knowingly collect personal information from anyone under 18. If you believe we have, contact us and we will delete it.

Your information may be transferred to and processed in countries other than the UK. We ensure appropriate safeguards are in place for such transfers in accordance with UK GDPR requirements.

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on this page with an updated "Last updated" date. Your continued use of our services after changes constitutes acceptance.

If you have questions about this Privacy Policy or wish to exercise your data rights: