Support & Resources
Everything you need to succeed with Magewell products. Technical support, documentation, and training resources for resellers and end users.
Technical Support
Direct access to our technical team for product support, troubleshooting, and installation guidance.
Contact Support→Downloads
Latest drivers, firmware updates, software utilities, and product documentation.
View Downloads→Knowledge Base
Comprehensive guides, FAQs, and technical articles to help you get the most from your products.
Browse Articles→Video Tutorials
Step-by-step video guides covering installation, configuration, and advanced features.
Watch Tutorials→Business Hours
9AM - 5PM GMT
Monday to Friday
Frequently Asked Questions
What warranty coverage is included?
All Magewell products include full manufacturer warranty with direct support. Warranty terms vary by product - typically 2-3 years from date of purchase.
How much is shipping to France, Germany, or Ireland?
UK delivery is free. Shipping to France, Germany, and Ireland is £9.99 per order. See our Knowledge Base article on Shipping & Delivery for full details.
How do I handle returns or RMAs?
Contact our support team with your order details and issue description. We'll guide you through the RMA process and arrange replacement or repair as appropriate.
Are drivers compatible with my operating system?
Magewell products support Windows, macOS, and Linux. Visit our Downloads page for the latest drivers and compatibility information.
Can I get technical training for my team?
Yes! We offer comprehensive training for resellers and integrators, including product overviews, installation best practices, and troubleshooting.
What are your support hours?
Our support team is available Monday-Friday, 9AM-5PM GMT. Emergency support for critical issues can be arranged for registered partners.
Do you offer pre-sales technical consultation?
Absolutely. Contact us to discuss your project requirements and we'll help you select the right products for your specific application.
Warranty & Returns
All Magewell products sold through StreamKit include full manufacturer warranty coverage. We handle all RMA processing and warranty claims directly.
- Full manufacturer warranty included
- Direct RMA processing through our team
- Advanced replacement available for partners
- 30-day return policy for resellers
Need Warranty Support?
Contact our support team with your order number and product details. We'll help you resolve the issue quickly.
Contact Support Team