Refund and Returns Policy
StreamKit's refund policy for Magewell products. 30-day returns, conditions, and refund process.
The Solution
StreamKit offers a 30-day return policy on all Magewell products. Items must be in original condition with packaging for full refund.
Step-by-Step Instructions
30-day return window from date of delivery
Contact StreamKit support to initiate return
Conditions: Device must be in original condition, with all accessories
Original packaging required for full refund
Missing accessories may result in partial refund
Opened but unused: Full refund minus restocking fee (if applicable)
Defective items: Full refund including return shipping costs
Refund processed within 5-7 business days of receiving returned item
Refund issued to original payment method
Pro Tips
- Test your device thoroughly within the 30-day window
- Keep all original packaging until you're sure the device meets your needs
- Business purchases may have different terms - check your invoice
- Defective products covered under warranty regardless of return window
- Contact support before returning - many issues can be resolved remotely
Related Guides
Understanding Magewell Product Warranty Coverage
Complete guide to StreamKit's 3-year warranty on Magewell products. What's covered, claim process, and warranty extensions.
How to Request an RMA (Return Merchandise Authorisation)
Step-by-step guide for returning a defective Magewell product. RMA process, shipping instructions, and timeline.
Shipping, Delivery, and Order Tracking
Delivery times, shipping options, and order tracking for StreamKit purchases. Free UK shipping; £9.99 shipping to France, Germany, and Ireland.
How to Register Your Magewell Product
Register your Magewell device for warranty, firmware updates, and technical support access.