How to Request an RMA (Return Merchandise Authorisation)
Step-by-step guide for returning a defective Magewell product. RMA process, shipping instructions, and timeline.
The Solution
Contact StreamKit support to initiate an RMA. You'll receive an RMA number and shipping instructions. Device will be tested and repaired or replaced.
Step-by-Step Instructions
Contact StreamKit support via email or contact form
Describe the issue in detail (symptoms, when it started, what you've tried)
Include your order number and device serial number
Support team will troubleshoot remotely first
If hardware issue confirmed: RMA number will be issued
Pack device securely in original packaging (or equivalent protection)
Include RMA number clearly visible on outside of package
Ship to provided UK address (pre-paid label may be provided for warranty claims)
StreamKit will test, repair, or replace within 5-10 business days
Replacement/repaired device shipped back with tracking number
Pro Tips
- Always get an RMA number before shipping - unrequested returns may be refused
- Keep your original packaging for safe returns
- Back up any custom EDID/firmware settings before sending device
- Replacement devices come with remaining warranty from original purchase
- Express RMA service may be available for mission-critical applications
Related Guides
Understanding Magewell Product Warranty Coverage
Complete guide to StreamKit's 3-year warranty on Magewell products. What's covered, claim process, and warranty extensions.
Shipping, Delivery, and Order Tracking
Delivery times, shipping options, and order tracking for StreamKit purchases. Free UK shipping; £9.99 shipping to France, Germany, and Ireland.
Refund and Returns Policy
StreamKit's refund policy for Magewell products. 30-day returns, conditions, and refund process.
How to Register Your Magewell Product
Register your Magewell device for warranty, firmware updates, and technical support access.